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Monday, 19 November 2018 10:04

Which service has the tourism industry forgotten?

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Hotel Perth branded imageI received a scoff the other day when I said we were part of the tourism industry. If only they realised how many families visit Perth, and how babysitting is an important part of their stay.

When travellers from regional areas, interstate or overseas visit Perth with their family, they rely on a trustworthy source to care for their children whilst they attend conferences, weddings or social events. Not only are they in a place where they often don’t know anyone, they are also in a different setting, often a different time zone, and sometimes a different culture.

These parents are anxious and the children are out of their comfort zone. As a babysitter, it is our role to reassure parents and support children so parents are comfortable enough to leave. 

Babysitting in HotelCherished Cherubs Babysitting Agency has a long-standing relationship with hotels such as Crown, Pan Pacific and Fremantle Esplanade. As preferred supplier for newer hotels such as Westin and QT that have just opened over the last few months we must represent not only our agency but also the hotels.

There are some universal actions we do to impress families.  

  • First impressions count and the first thing we do is listen. We hear parent concerns, and how they think their children will react? We address the scenarios and reassure the parent that we will personally matching a suitable babysitter for them. 
  • The right babysitter is essential for a great experience. When allocating we assess the ages of the children, any behaviours to consider, and if we need to be culturally aware e.g. allocate babysitter from same culture or that speaks the home language.
  • Parents receive efficient verbal and written confirmation. Emails are important to gather essential information about the family. Emails also allow parents time to familiarise themselves with the procedure and engage an interpreter if necessary.
  • Parents are greeted with a babysitter that is punctual and is ready with a smile.  
  • Babysitters present with ‘goodie bags’. Children engage in age appropriate activities such as craft, readings and games. Our babysitters are interactive, if the children are awake, we are focusing on them. They build repore and the children feel comfortable, and have fun.  
  • Parents appreciate being able to check in via phone with the babysitter and their children throughout the shift, allowing them to relax and focus on their own activity.
  • Parents love returning to happy and settled children. This in turn affects the impression that is left about their visit to Perth.

Testimonials from Tourists

I just wanted to say a huge THANK YOU for being a part of Matt & Ashlea's Surprise Wedding on Saturday. They had a great day and all their guests got a huge surprise. Everything went to plan, and it couldn't have been more perfect  for them. So thanks again and I hope we get to work together again in the future. - Circle of Love Wedding

Dear Cherished Cherubs, I would like to thank you for helping us out with babysitting services last night in Hillarys Harbour Resort Hotel. Lois who looked after our 2 young ones is amazing and our children instantly clicked with her. It was a first time experience for me as I usually do not trust other people with my precious ones. Louis' warm presence made me feel that she is the right person to look after my kids. My kids were equally happy with the experience and asked if she can come to look after them again. That for sure assures me that they were cared well. I would totally recommend your company to any of my friends. Thank you again! - Inga

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Read 85 times Last modified on Tuesday, 11 December 2018 10:05

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Testimonials

Mel was a sensational babysitter. She was a hit with the kids and we will definitely re-book next time we're in Perth and need a sitter. - Bradley, 23 March 2018

Our Babysitter turned up on time, had a great way with the kids and was very nice. Very happy with the service. - Lou, 4 April 2018

Extremely professional, reliable babysitter service! The babysitter we have had is simple wonderful with our son & follows his routine with ease. - Kate, 14 April 2018

Sandra was fantastic with my boys. Built a genuine rapport with them straight away. I would definitely book Sandra again when we are in Perth next. - Natalie, 6 June 2018